your use of our websites (the "Site");
your use of the MyDolphin™ mobile application; or
the distribution of Maytronics’ products (the "Service"); or
when you contact our customer team.
Except where stated to the contrary, references to “We”, “Us”, “Our” and Maytronics refers to Maytronics Australia Pty Ltd and its affiliates.
This policy will give you a quick and clear view of our practices. Please take the time to read our full policy as set out below.
We receive and store the information you provide us
The Personally Identifiable Information That You Provide Us
We receive and store any information you enter on our Sites, mobile applications, or that you give us in any other way. The personally identifiable information that we collect is more particularly described below.
Please note that you may browse our Site as a website visitor to find out more about Maytronics, but will not be required to provide us with any personally identifiable information in this instance.
We collect usage information of the Service
The Personally Identifiable Information That We Collect
Maytronics collects and stores personally identifiable information relating to the contact employee(s) or representative(s) of both applicant and authorized resellers. Such personal information being name, telephone number, postal address, email address and origin country. Processing such personal information from individuals as applicant resellers allow Maytronics to assess and confirm and/or decline an applicant’s suitability to become an authorized reseller and allows us to help with the management of authorized resellers and the terms of its selective distribution system.
Additionally, we collect and store personally identifiable information relating to the contact employee(s) or representative(s) of distributors, for the purposes of performing business rights and obligations and managing our reseller selective distribution system.
If you choose to link your social media account(s) with us, we will also collect and store the information that you share with us relating to your social media account(s).
When you contact us, or when we contact you, we will receive and process any personally identifiable information that you provide us.
When you register to obtain a user account for any of our services, we will receive and process any personal identification information required to create a user account.
When you visit the Maytronics Site, we automatically collect and store the following information regarding all visitors; the type of browser and operating system used to access the Site, the date and time the Site is accessed, for the purpose of monitoring demand, the last site that the visitor visited and if that site contained a link to our Site, which indicates how a visitor found our Site.
Maytronics will collect, including by using third parties' web analytics services, usage information about the time, type and manner of use of the Service. The following information is collected: information regarding the Internet Protocol (IP) address/proxy server and Geo-IP parameters, user agent and device type and model, carrier (where applicable), non-personal usage statistics (e.g. time of usages, number of clicks on each link, etc.), crash reports, your browsing history (for the purpose of improving the usefulness of the Site by providing helpful links) and web activities, heat map, sessions recording, and other information regarding the use of the Service.
The MyDolphin™ mobile application may use third party tracking tools to improve the performance and features of the application. These third-party tracking tools are designed to collect only non-personal information about the use of the application, but such tools are created and managed by parties outside Maytronics’ control. As such, we are not responsible for any information which is actually gathered by such third parties or for the use and protection of such information by such third parties. In addition, when You install and use the application, Maytronics automatically collects and stores the following information: carrier where applicable and the date and time the application is accessed, for the purpose of monitoring demand. In addition, when your pool cleaner robot (the “Robot”) is being used, we will collect the usage information and exact location of the Robot.
We provide and maintain the Service and protect us, our customers and the Service from misuse and law violations.
What Do We Do with Personally Identifiable Information?
We collect and receive personally identifiable information to provide the Service, to enable the Service's tools and features, to enhance users' experience with the Service, to analyze the functionality of the Service and users' activities, to provide support, to maintain the Service and to continue making it better and for marketing purposes.
We will use your email address to contact you when necessary, to send you reminders and to provide you with information and notices about the Service. We will include commercial and marketing information about our products and services.
We obey the law and expect you to do the same
If necessary, we will use your personally identifiable information to enforce our terms, policies and legal agreements, to comply with court orders and warrants and assist law enforcement agencies as required by law, to collect debts, to prevent fraud, infringements, identity thefts and any other Service misuse, and to take any action in any legal dispute and proceeding. We will transfer information when we change our corporate structure, and we will share the information with our service providers and affiliated entities.
Sharing Personally Identifiable Information with Others
We do not sell, rent or lease your personally identifiable information.
We will share your personally identifiable information with our service providers and other third parties such as our distributors, resellers and agents, if necessary, to fulfill the purposes for collecting the information. Any such third party will commit to protect your personally identifiable information as required under applicable law and this policy.
We will also share your personally identifiable information with our affiliates. This means companies within the Maytronics group and includes subsidiaries, sister-companies and parent companies, with the express provision that their use of your personally identifiable information will comply with this policy.
Additionally, a merger, acquisition or any other structural change will require us to transfer your personally identifiable information to another entity, as part of the structural change, provided that the receiving entity will comply with this policy.
We may share personally identifiable information relating to both applicants and authorized resellers to third parties, including our distributors. Distributors will only receive information necessary to provide their respective services and fulfil their obligations as Maytronics’ distributors including relating to Maytronics’ selective distribution system and will be bound by privacy and confidentiality agreements limiting the use and disclosure of the personally identifiable information.
We will follow lawful requirements by authorities to disclose information.
Disclosure of Information to Authorities
We will need to disclose personally identifiable information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Aggregated data is not identifiable. We use it for legitimate business purposes.
Aggregated and Analytical Information
We may use non-personal aggregated information, including such that was derived from personally identifiable information but anonymized or pseudonymized to remove its personally-identifying characteristics ("Aggregated Information") for statistical, research and planning purposes and may retain the personally identifiable information in order to improve the overall quality of Maytronics’ services.
We retain the right to collect and use personally identifiable information and the Aggregated Information in order to improve the application and our services in general.
We use standard analytics tools. The privacy practices of these tools are subject to their own privacy policies and they use their own cookies to provide their service (for further information about cookies, please see the 'Cookies and other tracking technologies' section in this policy).
You can also read how Google uses data when you use Google partners' sites or apps at www.google.com/policies/privacy/partners/ We use anonymous, statistical or aggregated information and will share it with our partners for legitimate business purposes. It has no effect on your privacy, because there is no reasonable way to extract data from such information that we or others can associate specifically to you.
We will share your personally identifiable information only subject to the terms of this policy, or subject to your prior consent.
You may opt-out of our mailing lists and terminate your use of the Service. Our Service does not respond to Do Not Track (DNT) signals.
We request and collect personally identifiable information that we need for the purposes that we describe in this policy.
At any time, you can stop using Maytronics’ Sites and mobile applications and we will stop collecting any personally identifiable information from, or about you. However, we will store and continue using or making available your personally identifiable information according to our data retention section in this policy. In addition, at any time you can exercise your following opt-out options:
You may opt-out of our mailing list.
You may request that your personally identifiable information will not be shared with our affiliates, or with our third-party providers.
Please note that it may take up to ten (10) business days for your opt-out request to take effect and that certain opt-out requests may require us to terminate any account that you may have with us, for example, if transferring your personal details to a third-party provider is essential to provide the Service.
Web browsers offer a "Do Not Track" ("DNT") signal. A DNT signal is a HTTP header field indicating your preference for tracking your activities on a service or through cross-site user tracking. Our Service does not respond to DNT signals.
If you are a California resident, you are entitled to:
Your California Privacy Rights
California Consumer Privacy Act. "Personal information" has the meaning given in the California Consumer Privacy Act (“CCPA”).
If the CCPA applies to your personal information collected and used by Maytronics, then the following terms apply:
Right to Know
In some circumstances, you have the right to request from Maytronics the categories of personal information Maytronics has collected about you, the categories of sources from which your personal information was collected, the business or commercial purpose for collecting or selling your personal information, the categories of third parties with whom Maytronics shares your personal information, and the specific pieces of personal information Maytronics has collected about you. You may call us at [toll free number] or email us at supportMT@maytronics.com with “CCPA Right to Know” in the subject line and in the body of your message to exercise this right.
Right to Deletion
You have the right to request that Maytronics delete any personal information about you which Maytronics has collected from you. You may call us at [toll free number] or email us at supportMT@maytronics.com with “CCPA Right to Deletion” in the subject line and in the body of your message to exercise this right. There are circumstances where we are not required to comply with your request to deletion and we will let you know if one of those situations arises.
We reserve the right to verify your identity before we process any request relating to your personal information.
Shine the Light
If you are a California resident who provides personal data in obtaining products or services for personal, family or household use, California Civil Code Section 1798.83 (“Shine the Light Law”) permits you to request in writing and obtain from us, once per calendar year, data about the customer data we shared, if any, with other third parties for their own direct marketing purposes.
If applicable, this personal data would include a list of the categories of customer data and the names and addresses of those businesses with which we shared customer data during the preceding calendar year (such as requests made in 2018 will receive data regarding 2017 sharing activities).
To make such a request, please contact us and write "Request for California Privacy Data" for the subject of your message. We will send you a reply e-mail within 30 days containing the requested data once we confirm your request.
Please note that not all of the shared data is covered by the Shine the Light Law requirements and therefore only data which is covered will be included in our response.
Consumer Rights Notice
Under California Civil Code Section 1789.3, Maytronics is required to provide California residents with the following specific consumer rights information:
This website is owned and operated by Maytronics Ltd.
Unless otherwise expressly stated, this website is provided without charge.
To file a complaint regarding this website or to receive further information regarding the use of this website, please contact us via email at supportMT@maytronics.com. You also may contact the Complaint Assistance Unit of the Division of Consumer Services of California’s Department of Consumer Affairs in writing at 400 R Street, Suite 1080, Sacramento, California 95814 or by telephone at (916) 445-1254 or (800) 952-5210.
At any time, you can request access to your personally identifiable information.
Accessing Your Personally Identifiable Information
If you find that the information on your account is not accurate, complete or up-to-date, please provide us the necessary information to correct it.
At any time, you can contact us and request to access the personally identifiable information that we keep about you. We will ask you to provide us with certain credentials to make sure that you are who you claim to be and will make good-faith efforts to locate your personally identifiable information that you request to access.
To the extent that you are entitled to a right of access under the applicable law, you can obtain confirmation from us of whether we are processing personally identifiable information about you, receive a copy of that data, so that you could:
Verify its accuracy and the lawfulness of its processing;
Request the correction, amendment or deletion of your personally identifiable information if it is inaccurate or if you believe that the processing of your personally identifiable information violates applicable law.
We will use judgement and due care to redact from the data which we will make available to you, personally identifiable information related to others.
If we process your personal data when you are in the EU, further terms apply to our processing concerning your rights as a data subject under EU data protection laws.
Your EU Data Subject Rights
"Personal Data" has the meaning given in the General Data Protection Regulation ((EU 2016/679) ("GDPR").
If EU data protection laws apply to the processing of your Personal Data by Maytronics, then the following terms apply:
We process your Personal Data on the following lawful grounds:
We may use and process your Personal Data where you have consented for us to do so for the following purposes:
contact you if you (i) register for an account with us online or indicate that you would like to receive marketing from us; (ii) sign up to or contact us in respect of warranty, support, repair or replacement services through the application or Maytronics’ customer support tools (including but not limited to the Maytronics Global Interaction Center); or (iii) refresh your marketing preferences when responding to a request from us to do so;
to provide a warranty, support, repair or replacement services through the application or Maytronics’ customer support tools (including the Maytronics Global Interaction Center);
share your Personal Data with our recommended third-party partners (including but not limited to our resellers) for them to contact you with marketing information; and/or to assist with the provision of warranty, support, repair or replacement services;
share Personal Data related to the applicant and authorized resellers with distributors of Maytronics and use such information in the context of Maytronics’ selective distribution system and for marketing purposes; and
use your Personal Data and contact you for the purposes of implementing and/or administering Maytronics’ selective distribution system and for marketing purposes.
Where there is a legitimate interest
We may use and process your Personal Data where it is necessary for us to pursue our legitimate interests as a business, or that of a third party. For example: to provide users with a high standard and effective application and support tools (including the Maytronics Global Interaction Center), in an attempt to enable the provision of better and more effective customer service to the users. To do so, Maytronics shall create an internal profile based on the users' details;
for marketing activities;
to correspond or communicate with you;
to enable us to provide supply, warranty, support, repair or replacement services;
for network and information security purposes;
for prevention of fraud and other criminal activities;
to comply with a request from you in connection with the exercise of your rights;
for the management of queries, complaints or claims;
to enable us to verify compliance by resellers with the terms of our selective distribution system, implement, manage, administer and/or to otherwise exercise our legal rights under the terms of that system; and
for the establishment and defence of our legal rights.
Where there is a legal requirement
In addition to your rights under other sections in this policy, you have the following rights:
the right to be informed about the collection and the use of your Personal Data;
the right to know whether we are processing your Personal Data and to a copy of such Personal Data;
the right to have inaccurate Personal Data rectified, or completed if it is incomplete;
the right to erasure (to be forgotten) in certain circumstances;
the right to restrict processing in certain circumstances;
the right to data portability, which allows you to obtain and reuse your Personal Data for your own purposes across different services;
the right to object to the processing of your Personal Data in certain circumstances;
rights in relation to automated decision making and profiling;
the right to withdraw consent at any time (where relevant); and
the right to complain to a data protection supervisory authority of your habitual residence, place of work or of an alleged infringement of the GDPR.
A summary and further details about your rights under EU data protection laws is available on the EU Commission's website at https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
Note that when you send us a request to exercise your rights, we will need to reasonably authenticate your identity and location. We will ask you to provide us with credentials to make sure that you are who you claim to be and will ask you further questions to understand the nature and scope of your request.
If we need to delete your personal data following your request, it will take some time until we completely delete residual copies of your personal data from our active servers and from our backup systems.
If you have any concerns about the way we process your personal data, you are welcome to contact our privacy team. We will investigate your inquiry and make good-faith efforts to respond promptly.
Other EU Specific Terms
Transfer of Data Outside of the EU Our cloud hosting providers are situated in the United States and Australia and are bound by both contractual requirements and the EU-US and Swiss-US Privacy Shield Framework to ensure proper privacy protections to individuals, regardless of any lesser requirements under US laws.
While privacy laws may vary between jurisdictions, Maytronics has taken reasonable steps to ensure that your Personal Data is treated by its affiliates and service providers in a secure and lawful manner, and in accordance with common industry practices, regardless of any lesser legal requirements that may apply in their jurisdiction.
We do not intend to collect personally identifiable information about under-aged individuals. If you believe that we have collected such information, please contact us.
Maytronics’ Service is not structured to attract or be directed to an individual who is a child or is under the minimum age allowed to use our Service, under laws applicable to that person's jurisdiction, and we do not intentionally, or knowingly collect personally identifiable information of such users.
If you are a child or under the minimum age allowed to use Maytronics’ Service under the laws applicable in your jurisdiction, you are not allowed to use the Service.
If we learn that we have collected personally identifiable information of said individuals, we will delete that information as quickly as possible. If you believe that we have any such information, please don’t hesitate to contact us.
We retain data to provide the service and for legitimate and lawful purposes as further explained in the data retention section.
We retain different types of personally identifiable information for different periods, depending on the purposes for processing the information, our legitimate business purposes as well as pursuant to legal requirements under the applicable law.
We will maintain your contact details, to help us stay in contact with you. At any time, you can contact our privacy team and request to delete your contact details. Note that we may keep your details without using them unless necessary, and for the necessary period, for legal purposes.
We will keep aggregated non-identifiable information without limitation, and to the extent reasonable we will delete or de-identify potentially identifiable information when we no longer need to process the information.
In any case, as long as you use the Service, we will keep information about you, unless the law requires us to delete it, or if we decide to remove it at our discretion, according to the terms of this policy.
We use cloud-based services to store and process data in various territories and will store them at an additional site, at our discretion. These service providers provide us with adequate security and confidentiality commitments.
Transfer of Data Outside Your Territory
The Service is a web-based service. We store and process information in the US and Australia. From time to time, we will make operational decisions which will have an impact on the sites in which we maintain personally identifiable information.
Cookies and Other Tracking Technologies
We use tracking technologies, including cookies and local storage. Cookies are small files that a web server sends to a user's device when the user browses online.
Your device removes session cookies when you close your browser session. Persistent cookies last for longer periods. You can view the expiry date of each cookie, through your browser settings.
We use both types. We use persistent cookies to remember your log-in details and make it easier for you to log-in the next time you access the Service. We use this type of cookies and Session Cookies for additional purposes, to facilitate the use of the Service's features and tools and to improve the user's experience with our Service.
Every browser allows you to manage your cookies preferences. You can block or remove certain cookies, or all of them through your browser settings. Blocking or removing cookies will influence your user experience with our Service. For example, disabling or blocking our cookies will require you to re-enter your log-in details, or even prevent you from using features of the Service.
Pixel tags are tiny graphics with a unique identifier (but do not retain any personally identifiable information), which help us count user or visitor visits/clicks to web pages while using the Service. There are many browser add-ons available online, which offer online trackers blocking.
We also use browser local storage to store data on your device. Similar to cookies, browser local storage helps us store and retrieve data from HTML pages. It allows us, for example, to save the state of the Website pages that you have visited. When you come back and visit the Website, or refresh the browser, the page will remain the same.
Unlike cookies, local storage objects (LSOs) are kept on your browser only and are not automatically transmitted to remote servers. You can disable storing LSOs through your browser's settings. For example, if you use Chrome, go to Settings->Privacy->Content Settings and check the box next to: "Block sites from setting any data." Please note that disabling LSOs will affect your user Website experience.
You can find more information about cookies and other online tracking technologies through the following websites: https://www.consumer.ftc.gov/articles/0042-online-tracking, http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm, or http://www.whatarecookies.com
Also, you can find more information on how we use tracking technologies by reading the cookies section on your browser's settings. For example, if you use Chrome, go to Settings->Privacy and security->Content settings->Cookies->see All cookies and site data or contact us.
We implement systems, applications and procedures to secure your personally identifiable information, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information.
We and our hosting services implement systems, applications and procedures to secure your personally identifiable information, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information.
These measures provide sound industry-standard security. However, although we make efforts to protect your privacy, we cannot guarantee that the Service will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.
Contact us or write to us for every request and complaint. We will make good-faith efforts to resolve any existing or potential dispute with you.
We do periodical assessments of our data processing and privacy practices, to make sure that we comply with this policy, to update the policy when we believe that we need to, and to verify that we display the policy properly and in an accessible manner.
If you have any concerns about the way we process your personally identifiable information, you are welcome to contact our privacy team We will look into your query and make good-faith efforts to resolve any existing or potential dispute with you. We will update our policy from time to time after giving proper notice.
From time to time, we will update this policy to reflect any changes to our Site or Services or to comply with changes in our legal and/or regulatory obligations. Any changes we make to this policy in the future will be posted on this page.
Please check back frequently to see any updates or changes to our policy. By continuing to use our Site or Services you will be deemed to accept and agree to the revisions and to abide by them. Note that if we need to adapt the policy for legal requirements, the new policy will become effective immediately or as required by law.
Please contact us.